Return & Refund Policy

 

Our 90-Day Money-Back Guarantee

We stand behind our product. If you're not satisfied with your purchase for any reason, you may request a refund within 90 days of your order date.

How to Request a Refund

Email us at help.persim@gmail.com with your order number and the reason for your request. We aim to respond within 1-2 business days.

Refund Process

• Refunds are issued to your original payment method.
• Please allow 5-10 business days for the refund to appear, depending on your bank or card provider.
• You do not need to return the physical product to receive a refund under this guarantee — this helps us process your request quickly and avoid unnecessary shipping costs on both ends.

Damaged or Defective Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within 30 days of delivery with a photo of the item. We'll send a replacement or issue a full refund, whichever you prefer.

Order Issues (Lost or Missing Packages)

If your tracking shows delivered but you haven't received your package, or if your order hasn't arrived within [your stated delivery window, e.g. 5-11 business days] of the estimated delivery date, please reach out and we'll help resolve it.

Order Cancellations

If you'd like to cancel an order, contact us as soon as possible. Since orders are processed quickly, we can't guarantee cancellation once an order has shipped, but we'll do our best to accommodate the request.

Non-Returnable Situations

Because this is a consumable personal care product, we don't require physical returns for hygiene and safety reasons. Refund requests are handled based on your description of the issue rather than a mailed-back return.

Questions?

Reach out to us at help.persim@gmail.com — we're happy to help.